Our standard delivery time is 3 to 5 business days depending on your location. Orders are processed within 24 hours and shipped out on working days. You will receive a tracking number as soon as your package is dispatched.

Once your order is placed, you will receive an email confirmation with your order details. Our team will then begin processing your order within 24 hours (excluding weekends and holidays).

After processing, your items will be carefully packed and handed over to our delivery partner. You’ll receive a tracking number as soon as your order is dispatched, so you can monitor its journey in real time.

If there are any delays or issues, our support team will keep you updated promptly.

Yes, absolutely. As soon as your order is confirmed, an invoice will be automatically generated and sent to your registered email address.

You can also download the invoice directly from your account under My Orders. If you need a printed or customized invoice (e.g., with VAT details), feel free to contact our support team — we’re happy to help!

Yes, refunds are possible under our return policy. If you receive a damaged, incorrect, or defective item, you can request a refund within [7–14 days] of receiving your order.

To initiate a refund, please contact our customer support team with your order number and a brief explanation. Once approved, the refund will be processed to your original payment method within 5–7 business days.

Please note: certain products  may not be eligible for a refund unless they arrive damaged or faulty.

Yes, we charge a flat shipping fee based on your delivery location:

• Within the Netherlands: €10

• Outside the Netherlands: €15

These charges are applied during checkout and cover standard shipping and handling costs. We aim to process and deliver all orders as efficiently and securely as possible.

Package tracking allows you to monitor the status and location of your order once it has been shipped. As soon as your package is dispatched, you’ll receive a tracking number via email or inside your account dashboard.

You can use this tracking number to:

• See when your order is picked up by the courier

• Follow its journey in real-time

• Know the estimated delivery date

Tracking ensures you stay updated every step of the way until your order reaches your doorstep.